If you can't open kody.codes or get mail from us

Site won't load (NextDNS or similar DNS filters)

NextDNS and some other DNS filters only block .codes if someone turned on TLD blocking or another security list matched the domain. It is not blocked for every NextDNS user by default.

Fix: In my.nextdns.io → your profile → Allowlist, add kody.codes (that covers subdomains too). If .codes was added under Security → Block Top-Level Domains, remove it. Check Logs to see which rule fired.

Signup or verification email never arrives

If your mailbox provider is blocking kody.codes right now (for example a Spamhaus DBL listing that Fastmail and some alias providers honor), resending the same verification message will not get through and can make delivery worse.

What to do:

1. Try another address (Gmail and most providers still accept us), or use social login on the signup page.
2. Or contact support with the address you used — an operator can verify your account manually or send a one-time verification link over a path that is not kody.codes mail.

Signup also refuses an address that is missing an @, a known typo (the error suggests the corrected address), a disposable inbox, or a domain that has no mail servers. If a previous verification or password-reset message to that address hard-bounced, Kody stops sending verification mail and password-reset mail there. If Kody mail to the address hard-bounced twice, Kody stops sending it any Kody email until a message is delivered again or support clears the address. Verification asks for a different address or support. A password-reset request still shows the same generic success message. One address can receive at most 5 verification emails in 24 hours; password resets do not count toward that cap. The verification error says when to retry.

If mail is delayed rather than blocked: check Spam/Junk, then whitelist kody.codes / kody@kody.codes (exact steps vary by provider). On Fastmail, adding *@kody.codes as a contact helps once the domain is not blocklisted.

For support / agents

Ask for: provider (Gmail, Fastmail, etc.), whether mail was rejected vs silent, and if possible full headers or bounce text (blacklisted, RLR613, dbl.spamhaus.org).

Operator verification rescue (no raw D1 write):

• Admin Users → find the account → Mark email verified, or Mint verify URL and send that one-time /verify-email?token=... link over Discord, chat, or another channel that is not kody.codes mail.
• Both actions are audited.